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Polycom Trio 8800 Calls Recording

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Visitor

Polycom Trio 8800 Calls Recording

Hi,

 

I've been using my Polycom Trio for some time now and I stumbled upon this topic:

http://community.polycom.com/t5/VoIP/FAQ-How-can-I-Record-or-Playback-Audio-Calls/td-p/46805

 

I've managed to successfully record calls, however, it looks like the interface bugs when you start recording a call and it's a bit complicated to go back the original phone call screen with all the call options available (hold, add attendees and all).

I've managed to go back to that screen by trying to start a new call, but that'll put the current call on hold.

 

I can provide pictures of the issue if needed.

Does that need to be escalated to Polycom phone support directly ?

 

Thanks,

 

Regards,

 

Radren

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Polycom Trio 8800 Calls Recording

Hello Radren,

A end User cannot raise a ticket with Polycom and your reseller needs to do this for you.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: Polycom Trio 8800 Calls Recording

Hello Radren,

A end User cannot raise a ticket with Polycom and your reseller needs to do this for you.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
Highlighted
Visitor

Re: Polycom Trio 8800 Calls Recording

Hey Steffen,

 

Thanks for the quick reply.

Too bad I have to go through my reseller for this, as I fear some of the information I'll pass on might be lost and it could result in my issue not being fixed.

Let's hope for the best. :)

 

Regards,

 

Radren

Message 3 of 5
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Polycom Employee & Community Manager

Re: Polycom Trio 8800 Calls Recording

Hello Radren,

 

The recording issue should now be solved using 5.4.4 release.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: Polycom Trio 8800 Calls Recording

Hello vondes,

welcome to the Polycom Community.

You cannot install 3rd Party apps on the Trio.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5