Hello, I have a Polycom Trio 8800 that is registered to my CUCM 12.5 and everything is programmed correctly. The issue I am having is that I can't press the line and get dial tone in order to make a call. I get the following " Your call cannot be completed as dialed", and i get a "*" on the front display of the Trio 8800. If i press "Place a call" i can dial the number that way. This is frustrating and i was hoping someone could assist.
Hello @thisbig65 ,
Welcome to the Poly Community.
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I suggest you attach a backup with the details
- Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
You may need to rename the PBU file into .txt to attach it.
I also suggest you check the following FAQ:
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.