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Polycom Trio 8800 Poly Cloud Services

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Occasional Visitor

Polycom Trio 8800 Poly Cloud Services

Hi Everyone, 

 

I noticed there is a cloud status / Poly Cloud Services on the webinterface of our Polycom Trio 8800 Kits. 

 

We have a total of 8 kits in our environment and I was wondering what´s the best way to provision it. 

 

I´ve called Poly sales, and mentioned the cloud services, but the sales representative didn´t know anything about it. He mentioned Poly Lens and Poly real connect but forwarded the inquiry to our supplier. I have also reached out to the Poly support but they forwarded me  to our supplier too. Our supplier asked me to get in contact with a local Polycom partner or Poly itself to clarify. They don´t sell any Polycom cloud services due to complexity. 

 

So I´ve tried to find some information by myself and let´s say I´m not even mad at our supplier. The information on the Poly website is a mess. I find a lot of marketing nonsense but when trying to find actual technical details you are lost. 

 

For instance, I found the following website:

https://www.poly.com/us/en/products/services/cloud/polycom-device-management-enterprise

According to the Datasheet, I can create a trial but the link is dead. 

Get your complimentary 60-day trial now
Start getting more productive with Polycom Device Management
Service with a free 60-day trial for up to ten devices.
Register at https://www.polycom.com/forms/pdms-e-trial.html.

 

Anyways. I hope that anyone can help me here. 

 

Which products are suitable for a small environment of 8 Polycom Trio 8800?

 

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Polycom Trio 8800 Poly Cloud Services

Hello @Tobi42 ,

 

Welcome to the Poly Community.

Not sure which reseller you worked with but the major ones should be aware and trained in our products.

 

I would suggest you chose Lens as this is our latest solution and is free.

 

I try and get hold of the team that controls the web so we can fix the missing links.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Polycom Trio 8800 Poly Cloud Services

Hi Steffen, 

 

Thank you very much for your fast reply.

I will try lens. 

 

Could you please recommend a reseller for Germany?

 

I think for customers, It would help a lot to have some kind of overview / spreadsheet of products which allow to manage Polycom devices. Maybe something like that exists already?

 

 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Polycom Trio 8800 Poly Cloud Services

Hello @Tobi42 

 

https://www.poly.com/gb/en/partners/why-buy-authorized

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4