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Polycom Trio 8800 [S/W Version 5.4.1.17597]

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Occasional Advisor

Polycom Trio 8800 [S/W Version 5.4.1.17597]

Can the Polycom Trio 8800 be registered to both a SIP server and LYNC at the same time?

Message 1 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: Polycom Trio 8800

Hello AmitSehgal,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 25, 2016 Question:How many Lines can I register using Polycom phones with Lync Server / Skype for Business server ?

Resolution: You can register only one line when Lync is set as the base profile on the phone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
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Polycom Employee & Community Manager

Re: Polycom Trio 8800

Hello AmitSehgal,

 

Thanks for editing the post after my reply so it reflects the currently used software version.

 

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 7
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Advisor

Re: Polycom Trio 8800

Hi,

So just confirm please. Can I use the Trio 8800 to register to Cisco CUCM and in parallel to sign in to Skype 4B? If yes, should I set the base profile to Lync in this case?

Thanks,
Krisztian
Message 4 of 7
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Polycom Employee & Community Manager

Re: Polycom Trio 8800

No

 

If LYNC only one line is possible

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 7
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Occasional Advisor

Re: Polycom Trio 8800

Can I register only one line when Lync is set as the generic profile on the phone too?

Message 6 of 7
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Polycom Employee & Community Manager

Re: Polycom Trio 8800

Hello Robo242,

welcome to the Polycom Community.

The only supported configuration if using LYNC / Skype is to set the phone to Base Profile LYNC. If set into this mode only one line can be registered.

 

If set to Generic Base Profile LYNC / Skype is not supported and multiple SIP lines can be registered.

 

There is currently no hybrid support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7