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Polycom Trio 8800 Zoom Room Integration

Occasional Contributor

Polycom Trio 8800 Zoom Room Integration

I've followed the following post:  https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Add-Zoom-interoperability-to-the-Polycom-Trio/t...

 

And was able to get the Zoom button to appear as a second line my Trio 8800.

 

However, Zoom says you can configure the Trio to be a zoom room, allowing you to schedule zoom meetings via the associated calendar and then one-touch start the meeting.

 

Has anyone found out how to do this?  I've been following the article on zoom:  https://support.zoom.us/hc/en-us/articles/115001940943-Zoom-Connector-for-Polycom

 

However it seems to be missing some details, as in how to actually configure the Polycom Trio to pick up the settings configred in the zoom portal and I assume made available by the API server.

 

Has anyone figured out how to integrate the Trio with Zoom rooms?

Message 1 of 6
5 REPLIES
Polycom Employee

Re: Polycom Trio 8800 Zoom Room Integration

Trio integration with Zoom already supports One Touch Dial.   The Zoom API connector is required and you must provision the Trio in the Zoom Portal.   There is a config option to add the calendar for the endpoint in the Zoom Portal.

 

Polycom and Zoom are also working on making Trio part of the Zoom room.  The Trio will be the speaker/Mic and the controller application for the Zoom Room and will be running native Zoom software.  

Message 2 of 6
Occasional Contributor

Re: Polycom Trio 8800 Zoom Room Integration

Is there any documentation from Polycom that explains the configuration of the Zoom API connector?  I've been going back and forth with Zoom support and have exhausted their knowledge. There documentation does not address how to connect to the Trio to the API connector.  It explains how to 1) configure the zoom connector for polycom in their portal 2) install the API service on a local server but then the documentation stops.  There has to be a setting that is applied on the Trio itself to contact the API server and pull the configuration.  It can't just magically find it, right?

Message 3 of 6
Frequent Advisor

Re: Polycom Trio 8800 Zoom Room Integration

If you run the virtual room connector, I've found that I don't have to register my Trios to get one-touch zoom working.

 

Users book the calendar via Outlook with the Zoom link, and the join button appears on the Trio.  Works fine.  The advantage to this configuration is that the phone supports both Skype and Zoom one-touch dial.

Message 4 of 6
Occasional Visitor

Re: Polycom Trio 8800 Zoom Room Integration

Am looking for the same solution. Woud like to keep the TRIO registed to on-prem Skype and Zoom as well. I did insert the config as second line - so I do have a button to connect and view Zoom's "Enter Zoom Meeting ID" window and keying in a conference ID am able to participate. I also invite the room via the Room's Exchange calendar and the TRIO is showing me the meeting, incl details and the meeting URL in the Location field.

What am missing is the click to join button - how did you get this to work? 

Message 5 of 6
Highlighted
Frequent Visitor

Re: Polycom Trio 8800 Zoom Room Integration

Hi  Michael,

Please follow the guide here https://support.zoom.us/hc/en-us/articles/115001940943-Zoom-Connector-for-Polycom and feel free to reach out to Zoom support (or your Zoom Acocunt Rep) for additional help.

Thanks,

Simon (Zoom).

Message 6 of 6