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Polycom Trio 8800 - audio issue?

Occasional Visitor

Polycom Trio 8800 - audio issue?

We have the new Trio 8800 conference phones, but we've noticed when we do a call from these if both people are talking at the end of a call, the phone seems to cancel out the audio from one end of the call.


i.e. Person A is talking, then Person B starts talking at the same time, however person A can't hear person B.  Person B can still hear person A however.


Anyone know what is causing this please?

Message 1 of 3
Polycom Employee & Community Manager

Re: Polycom Trio 8800 - audio issue?

Hello dhymers,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: Polycom Trio 8800 - audio issue?

I know this is an old thread, were you able to resolve this issue? I'm also experiencing the same issue.

Message 3 of 3