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Polycom Trio 8800 error orange

binh.tran@namlongtelecom.vn
Occasional Contributor

Polycom Trio 8800 error orange

Hi everyone,

I have a problem with polycom trio 8800 when making a video SIP call.

In the screen appear a piece orange color in a short time then away.

Only 4 site is problem in total 14 site, and we using polycom clariti.

 

Topology is:

Polycom trio 8800 with visual+ -----> DMA 7000 virtual ----------->RMX 800ve.

 

Please help me to resolve and thanks a lot.

3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Trio 8800 error orange

Hello binh.tran@namlongtelecom.vn,

Your new post and this old post => here <= lack the basic details we would require to try and provide any help to you.

 

As this open community is not a replacement for our support structure please open a case.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
binh.tran@namlongtelecom.vn
Occasional Contributor

Re: Polycom Trio 8800 error orange

Hi Sir,

I don't think so, this case is a different problem, not the same as my old topic.

Could you please have a look?

BRgs. 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Trio 8800 error orange

Hello

I never stated anything else but you did not post even the basic details so nobody will be able to even try and help you. As this and your other issue needs Polycom support to look at logs and traces please follow this up as already advised.

Replied via a mobile device
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4