Polycom Trio 8800 rebooting

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Polycom Trio 8800 rebooting

I have a Polycom Trio 8800 that is configured to run against our Skype4B environment and it is in a continual reboot loop. 

 

The device was previously working fine, and I have been able to determine that it is when it starts synchronising the contacts. 

 

If I reset the device to factory defaults I can get it back to a state where it will not reboot, so it appears to be something to do with the communication with the Skype4B servers. 

 

The only thing that has recently changed is that we updated the firmware on all of our Trio's, however the other appear to be working fine. 

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1 REPLY
Polycom Employee

Re: Polycom Trio 8800 rebooting

Morgan,

 

There was an issue with the previously posted release (which sounds like you updated to), which has since been pulled, whereby certain exchange environments could cause a reboot loop based on how the account was configured in Exchange.

 

A revised release was just published to the support site in place of the release that you had previously updated to.

 

You should be able to see that from both the support.polycom.com site as well as from the Trio Update menu.

 

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