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Polycom Trio 8800

Capnet
Occasional Visitor

Polycom Trio 8800

Hi,  Just trying to setup Polycom Trio before delivering to the customer.  I have read the manual on setting up Skype

 

Says Click Sign in (Button is not there)  other option Click settings, Features, Microsoft Skype for Business.

I can see Settings, Features but no Skype for Business.  All I have is Do not disturb, Forward, Removable Storage Media and Voicemail.

 

I have alsowatched a utube video showing the Sign in button on the front screen again this is not there. 

 

Can someone assist please :)

 

Dan

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Trio 8800

Hello Dan,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Most likely you have purchased a unit without LYNC or Skype for Business Licence on it so therefore you need to:

 

  • Purchase the license separately
    Explained => here <=
  • Switch into Skype for Business Mode
    Explained => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Capnet
Occasional Visitor

Re: Polycom Trio 8800

Many thanks for your reply,  I will check this out tomorrow morning ang let you know how I get on.

 

Kind Regards

 

Dan

Message 3 of 3