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Polycom Trio LDAP

zepattuser
Occasional Advisor

Polycom Trio LDAP

Hi,

 

I am going around in circles so hoping someone might be able to help me?

I am using:

 

Polycom Trio 8800

UC 5.5.4.2255 (latest firmware)

SIP is provided by Mitel

 

So far we have been using Trio's for Skype only. Last week I added SIP funcionality and allocated number from our Mitel system.

 

However, I can't get the directory feature to work on the sip line(Skype works). If I dial external number directly, it works. If I dial internal extension, it works. If I start the call then lookup contact(from Skype) and click 'Dial' it closes the call.

 

I read around licensing, even setup provisioning server(not yet tested since I am new to this) but I've drawn blank.

 

I am helping to setup new meeting rooms and would prefer to get this feature working, otherwise we will be stuck in providing 2 pieces of kit(Mitel phone and Trio) and use up 2 network connections.

 

Any thoughts of where I might be going wrong?

 

 

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Trio LDAP

Hello @zepattuser,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jan 30, 2012 Question: Can I use a central Phone book or is LDAP / Corporate Directory supported?

Resolution: Please check => here <=


I am not sure what scenario you describe so maybe a Video would help or simply open a support ticket via your reseller.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
zepattuser
Occasional Advisor

Re: Polycom Trio LDAP

Hi,

 

Thanks for the reply.

 

I chatted to one of Polycom's reps at UC Expo today and I think I know what our problem is.

 

Our Skype for Business does not have enterprise voice licensing.  If I search directory (which automatically opens SfB contact list) then try to dial the number from the contact's info page the call gets dropped despite the second line being setup as SIP line. Typing the same number directly from the SIP line works, which had me puzzled.

 

So yes I could setup separate LDAP directory(got the code ready, thanks for the instructions) but I am now thinking it might confuse the end users. We would have to strip all Skype accounts of any phone numbers and just use the local LDAP directory which is unlikely, as people now have a mixture of contacts coming partly from Skype. Other alternative is to retrain users only to use local directory on Trios which I'm sure will result in flurry of helpdesk tickets...no chance of us buying Skype enterprise voice licence any time soon.

 

Kinda surprised noone has raised this on here before?

 

By the way, it would be usefull if pinned FAQs were updated with more up-to-date info. I searched several FAQs in relation to license being needed for LDAP and also provisioning server was needed. That's not the case from certain UC software revision but it's not that clear.

 

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Trio LDAP

Hello @zepattuser,

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Unable to use Productivity Suite Feature like Call Recording,H323 or LDAP / Corporate Directory or LYNC license

Resolution: Please check => here <=

 

and

 

Jan 30, 2012 Question: Can I use a central Phone book or is LDAP / Corporate Directory supported?

Resolution: Please check => here <=


Both of the above outline that since UC Software 3.3.0 or later a license is no longer required.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
Himanshu
Occasional Visitor

Re: Polycom Trio LDAP

Hi Team,

 

We have created Sip.config file to integrate LDAP , we are able to login but not pulling any contact from LDAP.

 

Please find below coding for sip.config, could you please check & confirm if any syntax is missing

 

<dir>
     <dir.corp
         dir.corp.address="ldap://192.168.100.14"
         dir.corp.port="389"
         dir.corp.transport="TCP"
         dir.corp.baseDN="ou=pbx,dc=com"
         dir.corp.scope="sub"
         dir.corp.filterPrefix="(objectclass=person)"
         dir.corp.user="cn=admin,dc=pbx,dc=com"
         dir.corp.password="password"
         dir.corp.pageSize="32"
         dir.corp.cacheSize="128"
         dir.corp.leg.pageSize="8"
         dir.corp.leg.cacheSize="32"
         dir.corp.autoQuerySubmitTimeout="0"
         dir.corp.viewPersistence="0">
         dir.corp.leg.viewPersistence="1">
         <dir.corp.attribute
             dir.corp.attribute.1.name="sn"
             dir.corp.attribute.1.label="last name"
             dir.corp.attribute.1.type="last_name"
             dir.corp.attribute.1.searchable="1"
             dir.corp.attribute.1.filter=""
             dir.corp.attribute.1.sticky="0"
             dir.corp.attribute.2.name="givenName"
             dir.corp.attribute.2.label="first name"
             dir.corp.attribute.2.type="first_name"
             dir.corp.attribute.2.filter=""
             dir.corp.attribute.2.sticky="0"
             dir.corp.attribute.2.searchable="1"
             dir.corp.attribute.3.name="telephoneNumber"
             dir.corp.attribute.3.label="phone number"
             dir.corp.attribute.3.type="phone_number"
             dir.corp.attribute.3.filter=""
             dir.corp.attribute.3.sticky="0"
             dir.corp.attribute.3.searchable="1"
             dir.corp.attribute.4.name="o"
             dir.corp.attribute.4.label="company name"
             dir.corp.attribute.4.type="other"
             dir.corp.attribute.4.filter=""
             dir.corp.attribute.4.sticky="0"
             dir.corp.attribute.4.searchable="1"
         </dir.corp.attribute>
         <dir.corp.backGroundSync
             dir.corp.backGroundSync.period="86400">
         </dir.corp.backGroundSync>
        <dir.corp.vlv
             dir.corp.vlv.allow="1"
             dir.corp.vlv.sortOrder="sn givenName telephoneNumber">
         </dir.corp.vlv>
    </dir.corp>
</dir>
<dir>
     <dir.corp
         dir.corp.address="ldap://192.168.100.14"
         dir.corp.port="389"
         dir.corp.transport="TCP"
         dir.corp.baseDN="ou=pbx,dc=com"
         dir.corp.scope="sub"
         dir.corp.filterPrefix="(objectclass=person)"
         dir.corp.user="cn=admin,dc=pbx,dc=com"
         dir.corp.password="password"
         dir.corp.pageSize="32"
         dir.corp.cacheSize="128"
         dir.corp.leg.pageSize="8"
         dir.corp.leg.cacheSize="32"
         dir.corp.autoQuerySubmitTimeout="0"
         dir.corp.viewPersistence="0">
         dir.corp.leg.viewPersistence="1">
         <dir.corp.attribute
             dir.corp.attribute.1.name="sn"
             dir.corp.attribute.1.label="last name"
             dir.corp.attribute.1.type="last_name"
             dir.corp.attribute.1.searchable="1"
             dir.corp.attribute.1.filter=""
             dir.corp.attribute.1.sticky="0"
             dir.corp.attribute.2.name="givenName"
             dir.corp.attribute.2.label="first name"
             dir.corp.attribute.2.type="first_name"
             dir.corp.attribute.2.filter=""
             dir.corp.attribute.2.sticky="0"
             dir.corp.attribute.2.searchable="1"
             dir.corp.attribute.3.name="telephoneNumber"
             dir.corp.attribute.3.label="phone number"
             dir.corp.attribute.3.type="phone_number"
             dir.corp.attribute.3.filter=""
             dir.corp.attribute.3.sticky="0"
             dir.corp.attribute.3.searchable="1"
             dir.corp.attribute.4.name="o"
             dir.corp.attribute.4.label="company name"
             dir.corp.attribute.4.type="other"
             dir.corp.attribute.4.filter=""
             dir.corp.attribute.4.sticky="0"
             dir.corp.attribute.4.searchable="1"
         </dir.corp.attribute>
         <dir.corp.backGroundSync
             dir.corp.backGroundSync.period="86400">
         </dir.corp.backGroundSync>
        <dir.corp.vlv
             dir.corp.vlv.allow="1"
             dir.corp.vlv.sortOrder="sn givenName telephoneNumber">
         </dir.corp.vlv>
    </dir.corp>
</dir>
<feature feature.corporateDirectory.enabled="1"/>
<softkey
  softkey.feature.directories="1"
/>

 

(Resource: https://freeswitch.org/confluence/display/FREESWITCH/Polycom+Corporate+Directory)


@zepattuser wrote:

Hi,

 

I am going around in circles so hoping someone might be able to help me?

I am using:

 

Polycom Trio 8800

UC 5.5.4.2255 (latest firmware)

SIP is provided by Mitel

 

So far we have been using Trio's for Skype only. Last week I added SIP funcionality and allocated number from our Mitel system.

 

However, I can't get the directory feature to work on the sip line(Skype works). If I dial external number directly, it works. If I dial internal extension, it works. If I start the call then lookup contact(from Skype) and click 'Dial' it closes the call.

 

I read around licensing, even setup provisioning server(not yet tested since I am new to this) but I've drawn blank.

 

I am helping to setup new meeting rooms and would prefer to get this feature working, otherwise we will be stuck in providing 2 pieces of kit(Mitel phone and Trio) and use up 2 network connections.

 

Any thoughts of where I might be going wrong?

 

 


 

Message 5 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Trio LDAP

Hello @Himanshu ,

 

Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
  • Provide details if UC / SIP or ObiEdition
  • Additional Poly Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

We would need to see a backup and a log as adviced above.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Himanshu
Occasional Visitor

Re: Polycom Trio LDAP

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone: UC Software 5.9.0
  • Provide the Phone Model: Trio 8800
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync):  Open SIP LDAP
  • Provide details if UC / SIP or ObiEdition: UC Software 5.9.0
  • Additional Poly Infrastructure (RPRM,PDMS or BToE):NA
  • If applicable provide a backup of the phone in question

We have created Sip.config file to integrate LDAP , we are able to login but not pulling any contact from LDAP.

 

Please find below coding for sip.config, could you please check & confirm if any syntax is missing

 

<dir>
     <dir.corp
         dir.corp.address="ldap://192.168.100.14"
         dir.corp.port="389"
         dir.corp.transport="TCP"
         dir.corp.baseDN="ou=pbx,dc=com"
         dir.corp.scope="sub"
         dir.corp.filterPrefix="(objectclass=person)"
         dir.corp.user="cn=admin,dc=pbx,dc=com"
         dir.corp.password="password"
         dir.corp.pageSize="32"
         dir.corp.cacheSize="128"
         dir.corp.leg.pageSize="8"
         dir.corp.leg.cacheSize="32"
         dir.corp.autoQuerySubmitTimeout="0"
         dir.corp.viewPersistence="0">
         dir.corp.leg.viewPersistence="1">
         <dir.corp.attribute
             dir.corp.attribute.1.name="sn"
             dir.corp.attribute.1.label="last name"
             dir.corp.attribute.1.type="last_name"
             dir.corp.attribute.1.searchable="1"
             dir.corp.attribute.1.filter=""
             dir.corp.attribute.1.sticky="0"
             dir.corp.attribute.2.name="givenName"
             dir.corp.attribute.2.label="first name"
             dir.corp.attribute.2.type="first_name"
             dir.corp.attribute.2.filter=""
             dir.corp.attribute.2.sticky="0"
             dir.corp.attribute.2.searchable="1"
             dir.corp.attribute.3.name="telephoneNumber"
             dir.corp.attribute.3.label="phone number"
             dir.corp.attribute.3.type="phone_number"
             dir.corp.attribute.3.filter=""
             dir.corp.attribute.3.sticky="0"
             dir.corp.attribute.3.searchable="1"
             dir.corp.attribute.4.name="o"
             dir.corp.attribute.4.label="company name"
             dir.corp.attribute.4.type="other"
             dir.corp.attribute.4.filter=""
             dir.corp.attribute.4.sticky="0"
             dir.corp.attribute.4.searchable="1"
         </dir.corp.attribute>
         <dir.corp.backGroundSync
             dir.corp.backGroundSync.period="86400">
         </dir.corp.backGroundSync>
        <dir.corp.vlv
             dir.corp.vlv.allow="1"
             dir.corp.vlv.sortOrder="sn givenName telephoneNumber">
         </dir.corp.vlv>
    </dir.corp>
</dir>
<feature feature.corporateDirectory.enabled="1"/>
<softkey
  softkey.feature.directories="1"
/>

 

(Resource: https://freeswitch.org/confluence/display/FREESWITCH/Polycom+Corporate+Directory)

SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Trio LDAP

Hello @Himanshu ,

 

Welcome back to the Poly Community.


As outlined already within this post we would need logs and a backup. We cannot assume what you believe to be a working configuration is what is actually working on the phone.

 

A backup, not an export, would show us this. In addition, the above-quoted FAQ also shows how to get logs.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8