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Polycom Trio Visual+ Reset to default.

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Polycom Trio Visual+ Reset to default.

How do you factory reset a Polycom Trio Visual+?
Because I forgot the password to login.

Cheers

Thieu.

Message 1 of 9
8 REPLIES 8
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Polycom Employee & Community Manager

Re: Polycom Trio Visual+ Reset to default.

Hello Thieu,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
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Occasional Advisor

Re: Polycom Trio Visual+ Reset to default.

To reset the RealPresence Trio Visual+ to factory defaults at power up:

 

1 Power on the RealPresence Trio Visual+.  

2 When the pairing button light turns on, press and hold the pair button.

3 Let go of the pair button when the light begins flashing.

Message 3 of 9
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Polycom Employee & Community Manager

Re: Polycom Trio Visual+ Reset to default.

Hello Krzysztof_K,

welcome to the Polycom Community.

The above reply already contains this information.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
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Occasional Visitor

Re: Polycom Trio Visual+ Reset to default.

So i've done the following, restart the Visual +, hold down the button, when it blinks let go, but it is yet to release the static IP address that i once gave it. Im wanting to to be DHCP rather. Is this a different process? 

Message 5 of 9
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Polycom Employee & Community Manager

Re: Polycom Trio Visual+ Reset to default.

Hello @Aweihl ,

 

Welcome to the Poly Community.

 

The above-mentioned FAQ has not changed. As long as the LED's then flash in the described order the reset will work.

 

Or simply use a USB stick and load a configuration to load a DHCP configuration.

 

If this fails please work with your Poly reseller.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.


End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
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Occasional Visitor

Re: Polycom Trio Visual+ Reset to default.

"Or simply use a USB stick and load a configuration to load a DHCP configuration."

 

Do you have the .cfg file? 

Message 7 of 9
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Polycom Employee & Community Manager

Re: Polycom Trio Visual+ Reset to default.

Hello @Aweihl ,

 

Dec 04, 2015 Question:How can I provision/upgrade the software via USB for the Poly Trio and/or Visual+?

Resolution: Please check this post => here <=

 

Basically the reverse option of manual:

 

<auto device.set="1"
		device.dhcp.enabled.set="1"
		device.dhcp.enabled="1"
		device.net.ipAddress.set="0"
		device.net.ipAddress=""
		device.net.subnetMask.set="0"
		device.net.subnetMask=""
		device.net.IPgateway.set="0"
		device.net.IPgateway=""
		device.dns.serverAddress.set="0"
		device.dns.serverAddress=""/>

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 9
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Occasional Visitor

Re: Polycom Trio Visual+ Reset to default.

Great! ill give that a shot, i appreciate the quick response

Message 9 of 9