I have a Polycom Trio 8800 on 18.104.22.16827. This is an audio only Trio, no camera is currently connected.
The Polycom Trio is in Skype for Business mode and i am adding a secondary line for Zoom. I have imported the Zoom-Unregistered-L2.CFG config as outlined here: https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Add-Zoom-interoperability-to-the-Polycom-Trio/t...
The config imports successfully and the icon appears on the screen. When i tap the Zoom icon it shows email@example.com, which quickly changes to just meeting, i then get a busy tone and the call hangs up.
I have increased logging on the phone and i can see the original INVITE going from the Trio to sip:firstname.lastname@example.org. I then see a 180 RINGING i then see a 480 Temporarily Unavailable
We have successfully setup BlueJeans in the same fashion and this works as expected. The call dials out and i get prompted to enter a meeting ID.
Has anyone else encountered any issues setting these devices up with Zoom?
Hello @Trueman1991 ,
Welcome to the Poly Community.
Create a config file with this content:
Were the x represents the line assigned to Zoom. Aka for line 2:
And import it via the Web Interface.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.