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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-09-2014 01:00 AM

HP Recommended

Hi Team,

 

We deployed one VVX 1500 in one our site.we can able to make call,But we are not able to get call

 

Current status-  call are happening through VC bridge but point to point calls are not happening.

 

Outgoing calls from Quadra(Location) are happening on SIP & H.323 through aliases no

 

Incoming calls  to Quadra on SIP & H.323 happening only through IP

(10.77.147.87 & 10.77.148.164) & not on aliasis no.

 

whwn we check in gatekepper we are getting Error.Local gatekepper are refusing the call.

 

Please Team look on it very urgency..

 

You can also send me solution to my mail ID-<Emailremoved to protect your privacy and in order to ensure any replies are within the community>

 

Regards,

 

Robin Chibber

<Phone Number removed to protect your privacy and in order to ensure any replies are within the community>

 

1 REPLY 1

‎04-09-2014 05:33 AM

HP Recommended

Hello Robin,

welcome to the Polycom Community.

 

A good starting point is usually to provide the used Software Version as this enables yourself and others to check against newer release notes.

 

In addition you are stating that you cannot make calls in the Subject but then in the topic itself state that you are unable to receive calls.

 

Would you be able to clarify this statement and in addition verify if this is for H.323 or SIP or both ?

 

What Gatekeeper and what SIP server are you using ?

 

Does the gatekeeper state a reason why it is rejecting it ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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