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Polycom VVX 1500 freezing while dialing

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Occasional Contributor

Polycom VVX 1500 freezing while dialing

Hello

 

I am using a Polycom VVX 1500 (code 5.2.5.0639).

I find that occasionally the phone seems to freeze when I dial or even when a call comes in (phone rings but screen is unresponsive for several seconds before I can use the phone.

 

Has anyone else experienced this?

Any suggestions ?

 

Thank you

Franco

 

 

 

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Polycom VVX 1500 freezing while dialing

Hello Franco,

welcome to the Polycom Community.

Please upgrade your VVX1500 to a currently supported software like UC Software 5.5.1 and then check this again.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: Polycom VVX 1500 freezing while dialing

Thank you for your reply - I will definitely try and upgrade the code.

 

I will confirm after it is completed.

 

Regards

Franco

Message 3 of 4
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Occasional Contributor

Re: Polycom VVX 1500 freezing while dialing

Hello

 

I wanted to confirm that after upgrading to 5.5.1, the phone seems to be performing much better.

I still have occasional freezes when I dial  but it takes several seconds for the digits to dial and call to complete but does not happen as often since firmware upgrade.

 

Thank you for your help

 

Message 4 of 4