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‎06-11-2014 08:31 AM

HP Recommended

Hi ,

 

I am using polycom VVX1500 with Asterisk 1.8.23.1 ,when try use Jitsi soft phone  to Jitsi video calls are working fine

 

try to use  Jisti to VVX 1500 not getting video on polycom phone but jitsi softphone getting video 

 

Can advice what i need to configure 

 

Phone Info :

 

Phone Information
Phone Model VVX 1500
Part Number 2345-17960-001 Rev:D
MAC Address 00:04:F2:4F:C1:DE
IP Address 172.20.16.71
UC Software Version 4.0.6.0711
BootROM Software Version 5.0.6.0565

 

With Regards

 

N.Prakash

1 REPLY 1

‎06-11-2014 03:00 PM

HP Recommended

Hello Tevatel,

welcome to the Polycom Community.

The VVX1500 supports the following Video Standards:

 

  • H.261, H.263, H.263+ (1998), and H.264

Does your third party client support these ?

 

Usually Asterisk does the transcoding and maybe has not the codec's offered in the INVITE available.

 

This requires support via your Polycom reseller.

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Above FAQ post can be used on your end to troubleshoot thsi and you may want to try and unregister the VVX from Asterisk and try and IP call from the VVX to your third party software instead to exclude Asterisk.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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