Plantronics + Polycom. Now together as Poly Logo

Polycom VVX 300 Line Key configuration Automata

alphalima123
Occasional Contributor

Polycom VVX 300 Line Key configuration Automata

Hello,

 

I am using a VVX 300, firmware version 5.1.1. I have a line key on my phone configured for a Park key, value **7 and set as "type: automata".

 

This was working great for me to use a line key to be able to park calls.

 

I have upgraded the firmware on my phone today u sing the "Polycom Hosted Server" from the phones interface.

 

My phone is now current software version : 5.3.0.1

 

After updating this, I have noticed the icon for my park key has changed (It went from a circle icon to now a person icon, similar to the blf icon).

 

I can no longer use the park feature. I have removed and readded the button several times, but I can not seem to get the Automata feature to work on the line keys now.

 

Has anyone else this issue with the 5.3.0.1 firmware>

 

Thank you,

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX 300 Line Key configuration Automata

Hello alphalima123,

welcome to the Polycom Community.

Please work this issue with your Polycom reseller who can raise a ticket with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2