• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-25-2013 05:08 AM

HP Recommended

Hi,

 

We used grandstream phones until now and they had 1 handy option that we are missing now:

 

1. pick up a line.

2. call someone on a second line or pick up another incoming line.

3. join the 2 lines, without being part of the conversation anymore.  (on one of the lines, press transfer, then select the other line to join them)

 

Can this be done with polycom phones? in particular the VVX300 ?

 

Regards,

 

Remco.

2 REPLIES 2

‎09-25-2013 08:01 AM

HP Recommended

Hello RemcoL,

welcome to the Polycom Community.

 

To my knowlegde this is currently not possible. Transfering a call or making a new call always uses Line 1.

 

This requires a feature request.


The community's VoIP FAQ contains this post here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-25-2013 09:17 AM

HP Recommended

Join is already present, joining 2 lines, but it will keeps you in the conversation, resulting in a 3-way call. We do not want to stay in the conversation.

 

Anyway, i will make a feature request to make this configurable or provide another solution

 

Edit: read the post and understand that i am not able to do this, let's hope my reseller can and will, i find this not very user friendly though.

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.