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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-25-2013 05:04 AM

HP Recommended

Hi,

 

We want to use a Polycom VVX 300 phone as a receptionist phone. Here is the situation:

 

1. The receptionist is in a call.

2. The receptionist wants to transfer the call.

3. A new call comes in, a popup is displayed and the soft buttons change. Also the transfer button is not working.

 

The popup also blocks the list of calls displayed.

 

Can we disable the popup 1nd/or soft button change ?

 

Regards,

Remco.

 

2 REPLIES 2

‎09-25-2013 08:09 AM

HP Recommended

Hello RemcoL,

again, as in your prior post, to my knowledge this is currently not possible.

 

The 2nd caller information is displayed for around 10 seconds and then disappears providing access to the 1st call to transfer or any other action. 

 

You can then toggle between the two calls.

 

To change this current behavior would require a feature request.


The community's VoIP FAQ contains this post here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-25-2013 09:29 AM

HP Recommended

>The 2nd caller information is displayed for around 10 seconds

 

This is not configurable as well?

Was this reply helpful? Yes No
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