Plantronics + Polycom. Now together as Poly Logo

Polycom VVX 300 incoming call notification

Occasional Contributor

Polycom VVX 300 incoming call notification



We want to use a Polycom VVX 300 phone as a receptionist phone. Here is the situation:


1. The receptionist is in a call.

2. The receptionist wants to transfer the call.

3. A new call comes in, a popup is displayed and the soft buttons change. Also the transfer button is not working.


The popup also blocks the list of calls displayed.


Can we disable the popup 1nd/or soft button change ?





Message 1 of 3
Polycom Employee & Community Manager

Re: Polycom VVX 300 incoming call notification

Hello RemcoL,

again, as in your prior post, to my knowledge this is currently not possible.


The 2nd caller information is displayed for around 10 seconds and then disappears providing access to the 1st call to transfer or any other action. 


You can then toggle between the two calls.


To change this current behavior would require a feature request.

The community's VoIP FAQ contains this post here:


Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Contributor

Re: Polycom VVX 300 incoming call notification

>The 2nd caller information is displayed for around 10 seconds


This is not configurable as well?

Message 3 of 3