Polycom VVX 301 lifting handset doesn't answer calls

[Anonymous]

I have 8 Polycom vvx 301 phones, and none of them will answer a call when you lift the handset.  You then have to press a "answer" soft button.

They are primarily running 5.4.5.9750 but I've upgraded one to the latest 5.7.1.2205 version.

They have a single line appearance with a DID pointing to the extension.  A call via the DID or the extension behaves the same.

Why don't these phones answer a call like every other phone I've ever used?

I've tried the information here:

https://community.polycom.com/t5/VoIP-SIP-Phones/Polycom-VVX-handset-won-t-answer-call/m-p/78678#M15...

and it doesn't work for me.

Having that line in web.cfg doesn't make a difference if it's a 0 or a 1.

Any ideas?

[SteffenBaierUK]

Hello @boverbaugh,

welcome to the Polycom Community.

It would have helped simply to post a backup of the phone so we could try and see.

The next step would be to raise a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Attached is the Export All, and Web Settings

I've tried:

up.offHookAction.none="1"

and

up.offHookAction.none="0"

both behave the same

[SteffenBaierUK]

---

@SteffenBaierUK wrote:

Hello @boverbaugh,

The next step would be to raise a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

---

[Anonymous]

MAC Address:  64167f2a3994

[SteffenBaierUK]

Hello @boverbaugh,

WESTCON GROUP EUROPEAN OPERATIONS LTD sold this 22/12/2017

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services