Polycom VVX 310 How to Setup SIP Credentials so I can Use Phone

Occasional Contributor

Polycom VVX 310 How to Setup SIP Credentials so I can Use Phone

Hi I would like to know how to setup the sip credentials on my Polycom VVX 310 so I can start using my phone to make and receive phone calls

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Trusted Contributor

Re: Polycom VVX 310 How to Setup SIP Credentials so I can Use Phone

Hi @Accent,

 

please have a look at the FAQs. You can find anything you need to get ready.

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Message 2 of 5
Polycom Employee & Community Manager

Re: Polycom VVX 310 How to Setup SIP Credentials so I can Use Phone

Hello @Accent,

welcome back to the Polycom Community.

As already outlined by @mschulze the same information has been given to you in the past => here <= but you never followed your post up.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 3 of 5
Occasional Contributor

Re: Polycom VVX 310 How to Setup SIP Credentials so I can Use Phone

Hi SteffenBaierUK,

 

I've asked a question quite similar to this in the past but I could not figure out how to get my voip provider working on my Polycom phone. I decided to buy a different brand phone which works. Now I would like to see if I can figure out how to get this Polycom to work and not have wasted my money. I have from my voip provider the sip hostname, username, and password but now I am lost on how to enter these into my Polycom phone so I can use it in my office. The thread you and the other person have provided do not help me and I've read countless threads online and on the forum with little success. On top of that, I cannot even open the web configuration using the ip address from Polycom. Any idea how I can enter my sip credentials into my phone?

Message 4 of 5
Trusted Contributor

Re: Polycom VVX 310 How to Setup SIP Credentials so I can Use Phone

Hi @Accent,

 

well, there is a FAQ for your second problem, too:

 

Mar 30, 2015 Question: Since upgrading to UCS 5.3.0 or later I can no longer access the Web Interface

Resolution: Please check => here <=

 

Try to get access to the GUI and fill in your provider dates like it is described in my first post.

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