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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-02-2019 08:54 AM

HP Recommended

Hi Team,

 

We need your urgent help to understand how we can configure intercome soft key and have it replied with auto answer / automaticly replies when the following message comes up, please see the sip log from our system after we tried to use the intercom key:

 

2019-05-01T21:04:55.036827Z|portaproxy[189922]|2cc27281f3e033bb69f09e1869d674b4~2o|IS|1489| 
SENDING message to UDP:74.207.205.18:1129 from UDP:208.89.104.173:5744:        
INVITE sip:103@74.207.205.18:1129;transport=UDP SIP/2.0        
Via: SIP/2.0/UDP 208.89.104.173:5744;branch=z9hG4bK-524287-1-YWE1NmVkZGEyMzU0ODQzYTAxOWYzNDllZWMzMzc2MjE.--3c86d35d33d31079;rport        
Via: SIP/2.0/UDP 208.89.104.173:5061;branch=z9hG4bK-qavsbbqyk5mosift;rport=5061        
Max-Forwards: 69        
Record-Route: <sip:208.89.104.173:5744;transport=udp;lr;drr>       
Record-Route: <sip:208.89.104.173:5060;lr;transport=UDP;drr>       
Contact: <sip:208.89.104.173:5061>        
To: <sip:020288612103@208.89.104.173>        
From: ". Receptionist" <sip:101@208.89.104.173>;tag=cmisevthmxaogesb.o        
Call-ID: 2cc27281f3e033bb69f09e1869d674b4~2o        
CSeq: 852 INVITE        
Expires: 300        
Alert-Info: <sip:127.0.0.1>;info=AutoAnswer        
Allow: INVITE, ACK, BYE, CANCEL, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS, UPDATE        
Call-Info: <sip:127.0.0.1>;answer-after=0        
Content-Disposition: session        
Content-Type: application/sdp        
User-Agent: Sippy        
h323-conf-id: 2585635563-112384553-265789065-265789065        
Portasip-3264-action: offer 1        
cisco-GUID: 2585635563-112384553-265789065-265789065        
Content-Length: 356
4 REPLIES 4

‎05-02-2019 09:00 AM

HP Recommended

Hello @Matan ,

 

welcome again to the Poly Community.

Again both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Poly Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

 

or

 

Aug 19, 2015 Question:Can I setup an Intercom functionality?

Resolution: Please check this post => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-02-2019 10:00 AM

HP Recommended

Phone Information Phone Model VVX 310 Part Number 3111-46161-001 Rev:A MAC Address 00:04:F2:D6:74:B4 IP Mode IPv4 IP Address 192.168.1.241 UC Software Version 5.9.1.0615 Updater Version 5.9.7.12459

Was this reply helpful? Yes No

‎05-08-2019 11:57 AM

HP Recommended

Phone Information Phone Model VVX 310 Part Number 3111-46161-001 Rev:A MAC Address00:04:F2:D6:74:B4 IP Mode IPv4 IP Address 192.168.1.241 UC Software Version 5.9.1.0615 Updater Version 5.9.7.12459

Was this reply helpful? Yes No

‎05-09-2019 12:19 AM

HP Recommended

Hello @Matan ,

 

Thanks for providing the MAC. This VVX310 was sold via GECDF-NETXUSA back in 16/12/2015

 

If you struggle to follow the above FAQ and cannot find any answers within the community and no other member is able to help you would need to open a support ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Poly support.

As the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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