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Polycom VVX 310 using on a different voip provider

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Occasional Contributor

Polycom VVX 310 using on a different voip provider

A while ago I bought a Polycom VVX 310 from Ringcentral to use with their services. However, a couple months ago I have decided to leave Ringcentral for another voip company. My question is how can I use this phone on my new provider? My new provider has provided me with the SIP Creditentials, but I'm totally lost in what to do next.

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Polycom Employee & Community Manager

Re: Polycom VVX 310 using on a different voip provider

Hello accent,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


A good idea may be to factory reset the phone prior t changing providers. Please check the FAQ for details on this as well.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Contributor

Re: Polycom VVX 310 using on a different voip provider

Hi SteffenBaier,

 

I looked at those guides, however, I'm having trouble with how to edit those. I have no edit button at all, all I can do is see the information which says the sip is from ringcentral and that i'm not registered anymore.

 

You see, my situation is that the polycom phone is configured by Ringcentral since I bought it off of them while they were my service provider. However, I've left that company months ago and wish to use it with my new provider. I have all the SIP Creditentials from my new provider, however, I cannot get rid of the ringcentral information on my phone and for some odd reason I cannot reset my phone whatsoever. 

 

I'm completely lost and confused at this point because I've tried so many things with little success.

 

 

Message 3 of 4
Polycom Employee & Community Manager

Re: Polycom VVX 310 using on a different voip provider

Hello accent,


Most likely your former SIP provider has changed the Admin Password so you only have access to the Phones user level which will not allow you to make the relevant changes.

 

We do explain in the FAQ how to factory reset the unit if the Admin Password is known.

 

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.


Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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