Plantronics + Polycom. Now together as Poly Logo

Polycom VVX 310 using on a different voip provider

Highlighted
Occasional Contributor

Polycom VVX 310 using on a different voip provider

A while ago I bought a Polycom VVX 310 from Ringcentral to use with their services. However, a couple months ago I have decided to leave Ringcentral for another voip company. My question is how can I use this phone on my new provider? My new provider has provided me with the SIP Creditentials, but I'm totally lost in what to do next.

Message 1 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Polycom VVX 310 using on a different voip provider

Hello accent,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


A good idea may be to factory reset the phone prior t changing providers. Please check the FAQ for details on this as well.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Contributor

Re: Polycom VVX 310 using on a different voip provider

Hi SteffenBaier,

 

I looked at those guides, however, I'm having trouble with how to edit those. I have no edit button at all, all I can do is see the information which says the sip is from ringcentral and that i'm not registered anymore.

 

You see, my situation is that the polycom phone is configured by Ringcentral since I bought it off of them while they were my service provider. However, I've left that company months ago and wish to use it with my new provider. I have all the SIP Creditentials from my new provider, however, I cannot get rid of the ringcentral information on my phone and for some odd reason I cannot reset my phone whatsoever. 

 

I'm completely lost and confused at this point because I've tried so many things with little success.

 

 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Polycom VVX 310 using on a different voip provider

Hello accent,


Most likely your former SIP provider has changed the Admin Password so you only have access to the Phones user level which will not allow you to make the relevant changes.

 

We do explain in the FAQ how to factory reset the unit if the Admin Password is known.

 

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.


Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4