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Polycom VVX 311 - Headset is ALWAYS default path

Occasional Visitor

Polycom VVX 311 - Headset is ALWAYS default path



We are rolling out Polycom VVX 311's to our call centre.

I have set the headset memory and hookswitch mode and that works as expected.

What I have found is that if the handset is lifted then the headset memory is forgotten. So I would then have to activate headset memory again. This is an issue for agents who may knock the handset off the receiver without realising etc.


Is there a way to always have headset memory active, even if the handset is lifted?

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Polycom Employee & Community Manager

Re: Polycom VVX 311 - Headset is ALWAYS default path

Hello @Fraserc182,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2