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Polycom VVX 311 does not display caller's name

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Occasional Visitor

Polycom VVX 311 does not display caller's name

The Polycom VVX 311 I use in the office does not display the names of the callers who I saved in the Directories.
I have put in their First Name, Last Name and the phone number.

1. When I recieve the call, it rings with the number displaying but does not show the name.

2. But I look into the Directories for 'Recent Calls' all the names and numbers show up.

 

What I can I do to solve this?
Thank you in advance.

 

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Polycom VVX 311 does not display caller's name

Hello @beetroby,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone

 

  • Provide the Phone Model

 

  • Provide the Call Platform (aka openSIP, Skype for Business, Lync)

 

  • If applicable provide a backup of the phone in question

 

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable

 

  • If possible provide the MAC Address or Serial of the device

 

  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

 

 

Whilst providing the answers to the above may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used in the field and allows us to look up potential support partners if an issue needs to come into support.

 

If this can be replicated using a currently supported software aka UC Software 5.8.1 or 5.8.0 please escalate this into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Advisor

Re: Polycom VVX 311 does not display caller's name

Hi @SteffenBaierUK 

I also have the same issue. How can I solve this?

 

Provide the exact Software Version of your Phone - 5.9.0.9373

Provide the Phone Model - VVX 311

Provide the Call Platform (aka openSIP, Skype for Business, Lync) - Asterisk 11.25.3

If possible provide the MAC Address or Serial of the device - 64167F23B14C

 

 

 

Message 3 of 4
Polycom Employee & Community Manager

Re: Polycom VVX 311 does not display caller's name

Hello @Myat Min,

 

welcome back to the Polycom Community.
INGRAM MICRO ASIA LTD.sold this unit back in 18/12/2017 so they are your Tier 1 support to contact.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4