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Polycom VVX 400 + VVX Color Expansion Module

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Occasional Visitor

Polycom VVX 400 + VVX Color Expansion Module

I am using a Polycom VVX400 and am trying to connect the VVX Color Expansion Module to it, however the expansion module never seems to come on at all.

 

When I plug in the module, I see the lights come on briefly, but the screen never seems to light up at all. Does anyone happen to know a reason why this would be happening? Is this module incompatible with the VVX 400, or did I potentially receive a defective expansion module?

 

Thanks for any and all help!

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1 REPLY 1
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Polycom Employee & Community Manager

Re: Polycom VVX 400 + VVX Color Expansion Module

Hello AMatisko,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Jan 22, 2014 Question: Which VVX Phones support the new Expansion Modules and what Software Version is required?

Resolution: Please check => here <=

 

Did you verify you are running UCS 4.1.6 ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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