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Polycom VVX 400 cannot active and configure to web

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EEMngr
Occasional Visitor

Polycom VVX 400 cannot active and configure to web

New phone to add to our system.

Set it up and see "Dial *23" to activate - there is no dial tone. this will not work.

Instead, going through the step to start using web configuration utility 

1.  Put in IP Address = nothing

2.  BootBlock = site can't be reached

3. BootL1: = site can't be reached

4. Updater: put in #s and that brings me to this community page to configuring LED patterns for expansion model

NOTE: it is DHCP Enabled

 

I am trying to connect this phone with our Ring Central service and replace my old phone with this model on our online platform.

 

I am both at a loss and a standstill!

Thanks.

Message 1 of 2
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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX 400 cannot active and configure to web

Hello EEMngr,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

The instructions mentioned by yourself do not sound anything familiar and I struggle to understand what the BootBlock or BootL or the Updater would have to do with this.

 

None of the above are any actions that I would expect to be done by an end user.

 

Oct 7, 2011 Question: How can I find out the IP Address of my Phone?
Resolution: Please check => here <=

 

I would suggest you contact your service provider.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX 400 cannot active and configure to web

Hello EEMngr,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

The instructions mentioned by yourself do not sound anything familiar and I struggle to understand what the BootBlock or BootL or the Updater would have to do with this.

 

None of the above are any actions that I would expect to be done by an end user.

 

Oct 7, 2011 Question: How can I find out the IP Address of my Phone?
Resolution: Please check => here <=

 

I would suggest you contact your service provider.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2