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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-24-2017 08:58 AM

HP Recommended

After updating firmware from 5.4.4 to 5.4.7 user reported that all speed dial previously configured from the phone ui were lost. My assumption is that the device memory was formatted during update of the new firmware. Please advise if this is normally the case and is there any option to save/backup locally configured settings before a firmware upgrade.

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2017 09:11 AM

HP Recommended

Hello jam,

welcome back to the Polycom Community.

Not knowing what provisioning infrastructure you or your user / customer is using it is hard to guess.

 

Polycom phones always look for the 0000000000-directory.xml or the <MAC>-directory.xml on booting up and store their speed dials in the <MAC>-directory.xml  file.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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2 REPLIES 2

‎08-24-2017 09:11 AM

HP Recommended

Hello jam,

welcome back to the Polycom Community.

Not knowing what provisioning infrastructure you or your user / customer is using it is hard to guess.

 

Polycom phones always look for the 0000000000-directory.xml or the <MAC>-directory.xml on booting up and store their speed dials in the <MAC>-directory.xml  file.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-24-2017 01:16 PM

HP Recommended

Thank you for the feedback which is indeed correct. I am seeing the speed dials being written to the mac-directory.xml file. Still curious why the user lost the speed dials after firmware change.

 

have a good day

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