I am having an issue with the web interface after setting a provisioning server.
When you attempt to log into the Web, you get an Authorization failed message. The password I am using, works on the phone itself, but not on the web. Additionally, none of the graphics are loading on the web interface.
This does not happen on all phones, phone that have the stock UC software, UC Software Version 126.96.36.19930 or the most recent 5.2 work fine. The others do not work, you lose access to the phone.
I have put the sip.ld files for the most recent update on my provisioning server, but as of yet the phones have not updated.
welcome to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.
Please also include if you are using a SIP server or a LYNC server
This also allows yourself and others to check against current software release notes.
The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here
In addition what browser are you using ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
We are having the same problem. PolycomVVX-VVX_410-UA/188.8.131.5241. Entering an incorrect password shows "Invalid password. Please try again." on the login page. But entering the correct password goes to another page that says "Authorization failed. The page is here." with a link back to the login page.