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Polycom VVX 410 Web Interface -- Authorization failed.

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Occasional Advisor

Polycom VVX 410 Web Interface -- Authorization failed.

I am having an issue with the web interface after setting a provisioning server.

 

When you attempt to log into the Web, you get an Authorization failed message.  The password I am using, works on the phone itself, but not on the web.  Additionally, none of the graphics are loading on the web interface.

 

Any ideas?

 

Thanks, 

Rogan

Message 1 of 6
5 REPLIES 5
Highlighted
Occasional Advisor

Re: Polycom VVX 410 Web Interface -- Authorization failed.

Additional Information:

 

This does not happen on all phones,  phone that have the stock UC software,  UC Software Version 4.1.4.7430 or the most recent 5.2 work fine.  The others do not work, you lose access to the phone.

 

I have put the sip.ld files for the most recent update on my provisioning server, but as of yet the phones have not updated.

 

 

Message 2 of 6
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Occasional Visitor

Re: Polycom VVX 410 Web Interface -- Authorization failed.

I'm having the same issue? Did you get this resolve?

Message 3 of 6
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Polycom Employee & Community Manager

Re: Polycom VVX 410 Web Interface -- Authorization failed.

Hello keber540,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition what browser are you using ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
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Frequent Advisor

Re: Polycom VVX 410 Web Interface -- Authorization failed.

We are having the same problem. PolycomVVX-VVX_410-UA/5.4.0.5841. Entering an incorrect password shows "Invalid password. Please try again." on the login page. But entering the correct password goes to another page that says "Authorization failed. The page is here." with a link back to the login page.

Message 5 of 6
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Frequent Advisor

Re: Polycom VVX 410 Web Interface -- Authorization failed.

Got this working by erasing cookies. Flaky javascript-based login on these phones is very fragile.

Message 6 of 6