Re: Polycom VVX 411 factory reset

Sube · ‎03-03-2021

Hi all!

Having some issues with a factory reset since registering to a 3CX phone system. I have gone through the reboot - cancel - 1+3+5 process and it has said configuration reset. BUT when it boots up it's asking for the OLD password to change it to a NEW one...am I screwed here?

Thank you!

SteffenBaierUK · ‎03-03-2021

Hello @Sube ,

Welcome to the Poly Community.

Since certain UC Software we support the California password law sb-327 >here<

Simply use 456 as the old and then add a new password.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Sube · ‎03-03-2021

Hi Steffen,

Thank you for your reply, I have tried entering 456 as the OLD password but it says "it's too short"

Thank you again

SteffenBaierUK · ‎03-03-2021

Hello @Sube

So far we do not know the currently used software version and/or if the reset of the phone was successfully and it no longer loads a new configuration from a provisioning server.

i usually in my day to day testing use 456 as the old password after a reset and 789 as the new one.

replied via a mobile device

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Sube · ‎03-03-2021

Okay, I have resolved this! I was being silly and not entering ALL the details into the handset...you need to put old password and new password in at the same time. Apologies for wasting your time