I have may Polycom VVX 411 onsite. However, four of them has some of the numbers keys not working. I tried rebooting and factory reset. Could someone please help me with this issue?
64-16-7F-15-02-D4 - Control button (arrows to control on the menu), the round button next to the home button.
64-16-7F-15-02-71 - it doesn't work key numbers 1 to 6
64-16-7f-01-e2-48 - it doesn't work key numbers 1, 2, and 3
64-16-7F-28-a5-42 - it doesn't work the key numbers 3, 6, and 9
Thanks in advance!
Hello @MarcosF ,
Welcome to the Poly Community.
I can see the following internally:
|64167f01e248||30/08/2016||WESTCON GROUP EUROPEAN OPERATIONS LIMITED|
As these are all from different years I would assume these are different hardware revisions.
Are they used in a very specific way aka a call centre or are these cleaned using cleaning products?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Thanks for replying! In regards of your questions:
1. We don't have a call centre
2. The polycom are not cleaned at all. Whenever is dirty, I just clean it myself using a dry papertowel or cloth.