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Polycom VVX 411 key numbers stopped working

Occasional Visitor

Polycom VVX 411 key numbers stopped working

Good afternoon,


I have may Polycom VVX 411 onsite. However, four of them has some of the numbers keys not working. I tried rebooting and factory reset. Could someone please help me with this issue?


64-16-7F-15-02-D4 - Control button (arrows to control on the menu), the round button next to the home button.

64-16-7F-15-02-71 - it doesn't work key numbers 1 to 6

64-16-7f-01-e2-48 - it doesn't work key numbers 1, 2, and 3

64-16-7F-28-a5-42 - it doesn't work the key numbers 3, 6, and 9


Thanks in advance!

Message 1 of 3
Polycom Employee & Community Manager

Re: Polycom VVX 411 key numbers stopped working

Hello @MarcosF ,


Welcome to the Poly Community.


I can see the following internally:


64167F1502D4 28/03/2017 Veracomp SA
64167F150271 28/03/2017 Veracomp SA
64167F28a542 11/01/2018 WESTCON-CANADA


As these are all from different years I would assume these are different hardware revisions.


Are they used in a very specific way aka a call centre or are these cleaned using cleaning products?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: Polycom VVX 411 key numbers stopped working

Good morning,


Thanks for replying! In regards of your questions:

1. We don't have a call centre

2. The polycom are not cleaned at all. Whenever is dirty, I just clean it myself using a dry papertowel or cloth.


Thanks again!

Message 3 of 3