Plantronics + Polycom. Now together as Poly Logo

Polycom VVX 500 Admin password not working

Occasional Advisor

Polycom VVX 500 Admin password not working

phone MAC:64167f96fcd7


i have factory reset polycom 500 but admin password not working , i have tried 456 and tried login using  this method as well but none of them working for me!!

Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom Realprescence 500 Admin password not working

Hello @milansuthar ,


welcome to the Polycom Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.


The Youtube Video is pretty detailed and will work if done the correct way and steps


Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=


The above also describes this without revealing the actual workaround password.


If this all fails please work with SCANSOURCE COMMUNICATIONS who sold this phone back in 28/02/2018

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2