Plantronics + Polycom. Now together as Poly Logo

Polycom VVX 500 Admin password not working

SOLVED
Highlighted
Occasional Advisor

Polycom VVX 500 Admin password not working

phone MAC:64167f96fcd7

version: 5.9.1.0.615

i have factory reset polycom 500 but admin password not working , i have tried 456 and tried login using  this method as well but none of them working for me!!
https://www.youtube.com/watch?v=u1FglWkg-CU

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Polycom Realprescence 500 Admin password not working

Hello @milansuthar ,

 

welcome to the Polycom Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

The Youtube Video is pretty detailed and will work if done the correct way and steps

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

 

The above also describes this without revealing the actual workaround password.

 

If this all fails please work with SCANSOURCE COMMUNICATIONS who sold this phone back in 28/02/2018


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Polycom Realprescence 500 Admin password not working

Hello @milansuthar ,

 

welcome to the Polycom Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

The Youtube Video is pretty detailed and will work if done the correct way and steps

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

 

The above also describes this without revealing the actual workaround password.

 

If this all fails please work with SCANSOURCE COMMUNICATIONS who sold this phone back in 28/02/2018


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2