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Polycom VVX 500 UCS 5.4.0 broadsoft directory using sip authentication for XSI

SarvaiD
Frequent Visitor

Re: Polycom VVX 500 UCS 5.4.0 broadsoft directory using sip authentication for XSI

We have the same issue with 5.5.0.  The phone receives a 401 back, but never tries to authentication.  I've opened an SR as well.

Message 11 of 18
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX 500 UCS 5.4.0 broadsoft directory using sip authentication for XSI

Hello SarvaiD,

welcome to the Polycom Community.

Please provide the Polycom Reference ID usually starting with 1-


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 18
vgprakashin
Visitor

Re: Polycom VVX 500 UCS 5.4.0 broadsoft directory using sip authentication for XSI

Hi,

We are on Broadsoft 19.sp1. i tested this with the sucessful configuration mention above (reg.1.broadsoft.useXspCredentials="0") on phone relase 5.4.0 and 5.4.4, i am getting 401 response if i set the xsp ip address with http and unknow CA certificate error if i use https

 

Could you please help on this?

 

Regards

Prakash

 

 

"GET //com.broadsoft.xsi-actions/v2.0/user/ABCDEF/directories/enterprise?firstName=&lastName=&number=&extension=440%2A&mobileNo= HTTP/1.1" 401 954 0 342

 

"GET //com.broadsoft.xsi-actions/v2.0/user/ABCDEF/directories/enterprise?firstName=Prakash*&lastName=&number=&extension=&mobileNo= HTTP/1.1" 401 954 0 442

Message 13 of 18
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX 500 UCS 5.4.0 broadsoft directory using sip authentication for XSI

Hello Prakash,

welcome back to the Polycom Community.

 

As already explained to VoIPonaught in an earlier post and reminded SarvaiD in his earlier post we need to get a support ticket opened on this.

 

I am unsure if VoIPonaught or SarvaiD ever have done this as they have so far not replied with a Polycom service id.

 

The longer anyone leaves this the longer it will take to get this fixed.

 

Other users tested this succesfully against the versions you mentioned so your issue may be something completely different but again without giving our support team a chance to look at this we will not know.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 18
VoIPonaught
Frequent Advisor

Re: Polycom VVX 500 UCS 5.4.0 broadsoft directory using sip authentication for XSI

Hi, SarvaiD!

Just wondering if you have heard back re: SR for this bug in 5.5.0?

 

So far I have been avoding this version as I'd prefer to have BW directory working

 

Thanks!

Message 15 of 18
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX 500 UCS 5.4.0 broadsoft directory using sip authentication for XSI

Hello VoIPonaught,


we are still waiting for him to post the SR number.

 

This was initially reported back in June and checking internally we have a fix for it via VOIP-118504 in 5.5.1 and several hotfixes.

 

Due lack of NDA I am unable to comment on a release date for 5.5.1 but I can only highlight the importance of raising this with Polycom via the official channels.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 16 of 18
VoIPonaught
Frequent Advisor

Re: Polycom VVX 500 UCS 5.4.0 broadsoft directory using sip authentication for XSI

Steffen, thanks for informing the community about 5.5.1

It's better to have newer software with BW directory too.

 

Thank you! 

Message 17 of 18
VoIPonaught
Frequent Advisor

Re: Polycom VVX 500 UCS 5.4.0 broadsoft directory using sip authentication for XSI

5.5.1 has been released last week, and looks like the bug is resolved there (at least on the phones I've tried)

 

Thank you!

Message 18 of 18