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Polycom VVX 500 and 600 video call not working with Lync 2013 client

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Occasional Contributor

Polycom VVX 500 and 600 video call not working with Lync 2013 client

Hi,

 

I have updated software version of Polycom VVX 500 and VVX 600 to 4.1.3... The video call from Lync 2010 client to VVX 500 and VVX 600 is working fine but  i can not make video call from Lync 2013 client to vvx 500 and 600 or VVX 500, 600 to Lync client 2013.Audio call is working.

 

Thanks in Advance

 

 

Message 1 of 8
7 REPLIES 7
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Polycom Employee

Re: Polycom VVX 500 and 600 video call not working with Lync 2013 client

VVX to Lync video calls are not currently supported with these Lync Qualified devices.

 

That being said, most video calls in Lync 2010 will function today for scenarios where ICE may not be needed for media traversal, as these calls are utilizing the common H.263 video codec available in the Lync 2010 client.

 

Lync 2013 no longer includes the older H.263 codec and the VVX phones do not currently support RTV or H.264/SVC so video calls between 2013 clients and VVX phones are not possible.

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Jeff Schertz - Principal Microsoft Solutions Architect [Blog]

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Message 2 of 8
Highlighted
Occasional Contributor

Re: Polycom VVX 500 and 600 video call not working with Lync 2013 client

Hi,

 

Thank you for your response.Kindly suggest any phone models on which video call from both lync client 2010 and 2013 is supported.

 

Thank you.

Message 3 of 8
Highlighted
Occasional Visitor

Re: Polycom VVX 500 and 600 video call not working with Lync 2013 client

Hi Jeff,

 

I'm having trouble getting a VVX 600 to do Video calls to a Lync 2013 client.  I have updated the VVX 600 to version 5.0.0 and it appears that it has the H.264 codec, but I still cannot get it to work.  Is this supported yet?  Or is their a config guide on how the phone should be configured?

 

Thanks,

 

Step.

Message 4 of 8
Highlighted
Polycom Employee & Community Manager

Re: Polycom VVX 500 and 600 video call not working with Lync 2013 client

Hello Step,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Dec 6, 2011 Question: What Phone Models support the LYNC 2010 or LYNC 2013 Features added in UCS 4.0.1?

Resolution: Please check => here <=

 

The above states:

 

Note: The support for Lync video calls with UC Software 5.0.0 is limited to the following scenarios when using Lync 2010:

 

  1. In Lync 2010 environment Point-to-Point video calls between VVX 500/600 IP phone and another VVX 500/600 phone is supported.

  2. Point-to-Point video calls between VVX 500/600 and Lync Client 2010 are supported.

  3. Video Call transfers and Call forward from Lync Client party to another user with VVX 500/600 or vice-versa are supported.

  4. Video sessions between a registered remote user and a video capable in-premise enterprise user (VVX 500/600 or Lync Client) are supported.

  5. Video call sessions between federated users with endpoints as VVX 500/600 or Lync Client are supported.

  6. Video calls in Lync 2013 environment are not supported due to lack of support to H.264 or RTV in UCS 5.0.0.

 

Above Information is also included in the release notes/



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 8
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Occasional Visitor

Re: Polycom VVX 500 and 600 video call not working with Lync 2013 client

Thanks very much, that clears it up.  We have a Lync 2013 backend so this will not work for us.  Any expected timeframe on support for Lync 2013 backend?

 

Thanks again,

 

Step.

Message 6 of 8
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Occasional Advisor

Re: Polycom VVX 500 and 600 video call not working with Lync 2013 client

Hello,

 

Any update regarding video calls to or from VVX 600 to/from Skype for Business server 2015? Even when I'm calling to VVX 600 from video capable SfB client the video icon on the VVX is shown as striked through - is it OK?

 

Thank you in advance!

Nikolay

Message 7 of 8
Highlighted
Polycom Employee & Community Manager

Re: Polycom VVX 500 and 600 video call not working with Lync 2013 client

Hello Nikolay,

welcome to the Polycom Community.

The above is still applicable or the FAQ would have been updated.

 

I cannot discuss future versions due a NDA needing to be in place. I can only suggest to work with your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8