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Polycom VVX 500 call park

davidsimmonds
Advisor

Polycom VVX 500 call park

I have a few VVX 500 units. They are all newly purchased.

 

I have followed the documentation regarding call park yet I do not have the Park softkey being displayed when I have an active call. I am using a provisioning server and have enabled call park in features.cfg. I am using asterisk as my switch software. What else do I need to do to get call park softkeys to automatically show up? I know that I could use the *270 sequence but I would rather not do that.

Message 1 of 8
7 REPLIES 7
davem2626
Valued Contributor

Re: Polycom VVX 500 call park

Hi davidsimmonds

 

are you able to show the config you are using?

 

have you tried the following:

 

 

<efk>
        <version efk.version="2" />
        <efklist
                efk.efklist.1.mname="callpark"
                efk.efklist.1.status="1"
                efk.efklist.1.label="Call Park"
                efk.efklist.1.use.active="1"
                efk.efklist.1.action.string="*270"
/>
  <softkey
     softkey.1.label="Call Park"
     softkey.1.action="!callpark"
     softkey.1.enable="1"
     softkey.1.precede="1"
     softkey.1.use.hold="1"
/>

  

I think you will need to use the * code otherwise how will the phone know what to do??......

 

I did see the internal function in the admin guide which you may want to give a try:

 

softkey.1.action="FParkEntry"
efk.efklist.1.action.string="FParkEntry"
 

 

Not sure if that will work though!....

 

Hope this helps

 

Dave

 

Message 2 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX 500 call park

Hello all,

welcome back to the Polycom Community.

A simple and working / tested Asterisk example is:

 

<park feature.enhancedFeatureKeys.enabled="1" softkey.1.enable="1" softkey.1.use.active="1" softkey.1.label="Park" softkey.1.insert="4" softkey.1.action="#$Cp1$700" />

21/Nov/2013 Updated above into a simpler example

 

It dials # / hash to enable the Park dialog and then waits for 1 second and then dials 700 as the Park Code. Asterisk will then playback the park position and disconnect the line.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 8
davidsimmonds
Advisor

Re: Polycom VVX 500 call park

Right now I have call park working with the Polycom VVX 500 phones but it takes four steps to initiate it. I am using a 3CX Phone System 12. The steps are:

1. Transfer

2. Blind

3. Press the number in the top left corner of the display, usually the extension number

4. Press the Call Park button

 

Is it possible to do this with one button press something like shown in the previous post?

Message 4 of 8
vikan
Occasional Contributor

Re: Polycom VVX 500 call park

I haven't been able to install call park correctly either with our Polycom VVX phones.
We're running Asterisk 11 with FreePBX 2.11.

I can call park by transfering to 700 but then there is no real notification that there is a parked line elsewhere besides telling you "Line 701" and then the reminder 45 second call back from the phone.

I've followed Polycom's Asterisk bulletin and have added these lines to Asterisk:

parkext => 700
parkpos => 701-708
context => from-internal
courtesytone = beep
parkedplay = caller
adsipark = yes
findslot => next
parkedmusicclass=default

 

Our Polycom config is as you recommended above:

 

  <softkey
        softkey.1.enable="1"
        softkey.1.label="Park"
        softkey.1.action="#$Cp1$700"
        softkey.1.use.active="1"
        softkey.1.insert="4"/>

 

Dialing the Park button does nothing.

 

Call parking is a huge feature for us, it would be great if we could get this to work correctly.....

 

Message 5 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX 500 call park

Hello Vikan,

welcome to the Polycom Community.

Did you enable the Enhanced Feature Key?

 

feature.enhancedFeatureKeys.enabled="1"



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
vikan
Occasional Contributor

Re: Polycom VVX 500 call park

Enhanced feature key is enabled.
I even see the park button on the touchscreen. Pressing it though does nothing.

Message 7 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX 500 call park

Hello Vikan,

 

"Does Nothing" does not give us any more indication where the issue is.

 

Export the configuration in order to verify your configuration is valid.

 

If that fails lower the log level of EFK and in addition start a wireshark trace.

 

If that is not sufficient log a ticket with Polycom support via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8