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Polycom VVX 500 crash and reboot

Occasional Visitor

Polycom VVX 500 crash and reboot

Hi,

 

I am having trouble using my Polycom business phone. Every time I dial out, the phone crashes and reboots itself.  What can I do? Can you share with me some step by step instructions?

 

Thanks.

 

Melissa

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Polycom Employee & Community Manager

Re: Polycom VVX 500 crash and reboot

Hello Melissa,

welcome to the Polycom Community. I have moved your post from the one you had replied.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

Please also ensure that you provide the phone type you are using as you replied initially to a VVX500 post.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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