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Polycom VVX 601 as a H.323 Extension.

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Regular Visitor

Polycom VVX 601 as a H.323 Extension.

Hi ,

 

My name is umesh.

i am trying to configure polycom vvx 601 with avaya cm as a h.323 station.  phone is succefully registered with avaya CM.

 

i am able to make inbound and outbound call through vvx601 phone.

 

but i am not able to transfer call to another extension.

 

so can anybody help me on this.

 

In Active call  transfer soft key  not available.  only HOLD, Endcall, CONFRNCE Key are there. and if i press hold and dial another extension it disconnect the call and go to idle mode.

 

 

 

Regards

Umesh joshi

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Polycom VVX 601 as a H.323 Extension.

Hello ujoshi@telecraft.in,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Stating the above I do not believe we support Transfer in a H.323 call scenario.

 

For the HOLD scenario I suggest you open a ticket with your Polycom reseller to get clarification on this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Regular Visitor

Re: Polycom VVX 601 as a H.323 Extension.

Hi Steffen Baier,

 

Thanks for Your response..

 

As per Avaya document if we register any third party H.323 phone then limited feature supported as analog extension support.

 

so for Transfer can we make a FlashHook soft Key in Polycom vvx601  .. or can we add Transfer softkey using feature.cfg file..

 

 

Regards

Umesh

Message 3 of 4
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Polycom Employee & Community Manager

Re: Polycom VVX 601 as a H.323 Extension.

Hello Umesh,

As already replied we do not support the Transfer feature in a H.323 call scenario.


Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4