I simply want to monitor the phone to know if they are on the phone, idle, or phone offline.
So I understand that the attendance section is for Montioring, Answering, Etc, the registered extensions phone calls which doesnt work because I dont want my display to show the actual call. I just want the light indicator.
So I moved to the buddy watch feature in the directory.xml which works 90% of the time.
Some users line key goes dark and stays dark. If I go into the prescense in the menu options, it says that user is available.
Is there a timeout on subscriptions or idle timeout that would cause this?
welcome to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .
In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
In addition to try and troubleshoot:
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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