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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

njcomputermedic,

 

In lieu of version 5.5.2...

 

For now 183 session progress, or ring back, works with version 5.4.5. Please be aware that our experience is that the D60 will not support multiple line appearances under that version.

 

However, if multiple line appearances is important version 5.5.1 supports them. But, ringback will break again.

HP Recommended

Hello @njcomputermedic or @JMac406,

a previous reported issue was supposed to be fixed in UC Software 5.5.2 according to @JMac406.

 

Without following this post up with a Polycom Service Ticket reference I am unable to match this case to the release notes.

 

All I can advise you when you have an issue please report this to Polycom support via the official channels in order to avoid disappointment once a new release is published. 

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I'm seeing the same issue with 5.5.2.8571 on a VVX411. I dropped back to 5.4.6 to get the D60 ringing to work again.

HP Recommended

Hello Noah,

welcome to the Polycom Community.

As already outlined multiple times within this post please open a Polycom support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Noah, thank you for the post. We have experienced the same thing when going to the newer 5.5.2. Which I was originally told would fix the issue. So back to 5.4.6 it is.

 

We are opening another ticket with our reseller and I will post any response we get. Thanks.

HP Recommended

any updates on UC 5.5.2 ringback for VVX D60?

HP Recommended

Hello MendelG,

welcome to the Polycom Community.

Any fixes are documented within the public UC Software 5.5.2 Release Notes.

 

Any issues that have not been reported directly to Polycom support so that we are able to root cause these cannot be fixed.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

We are still working with the distributor. Currently labbing it up for them.

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