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Polycom VVX Dialing ** Off Hook

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Occasional Visitor

Polycom VVX Dialing ** Off Hook

Hello, I'm wondering if you can change the off hook behavior of dialing * in the config file. 

 

The default gives you and option to dial * twice to enter a + sign. Can I disable this behavior? 

 

 

 

Thanks,

 

 

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Polycom VVX Dialing ** Off Hook

Hello Mwilliams,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition it contains this:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Occasional Visitor

Re: Polycom VVX Dialing ** Off Hook

Hello, This is SIP firmware 5.3 on a VVX 400.

 

This doesn't seem to be a digit map issue as I can dial **.  The problem is that the * key brings up the option to dial a + sign if you dial it twice. You have to wait for the timeout to actually dial a *.  I'm wondering if you can disable this? 

 

 

 

Message 3 of 5
Polycom Employee & Community Manager

Re: Polycom VVX Dialing ** Off Hook

Hello Mwilliams,

anything 5.3.x is old and unsupported. Please update to a current software like 5.5.0 or at least to 5.4.5

 

In addition you can use: call.internationalDialing.enabled

 

  • Use this parameter to enable or disable the key tap timer that converts a double tap of the asterisk “*” symbol to the
    “+” symbol used to indicate an international call. By default, this parameter is enabled so that a quick double tap of
    “*” converts immediately to “+”. To enter a double asterisk “**”, tap “*” once and wait for the key tap timer to expire
    to enter a second “*”.
    When you disable this parameter, you cannot dial”+” and you must enter the international exit code of the country
    you are calling from to make international calls.
    Changes you make to this parameter cause a restart or reboot.
    Note that this parameter applies to all numeric dial pads on the phone, including for example, the contact directory.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Occasional Visitor

Re: Polycom VVX Dialing ** Off Hook

This is the config parameter I was looking for. Works perfectly. 

 

 

 

Thanks!

Message 5 of 5