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Polycom VVX Expansion Module - Limited to 34 Entries but 40 on the module, why?

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Occasional Visitor

Polycom VVX Expansion Module - Limited to 34 Entries but 40 on the module, why?

Hi,

 

as Title suggest, I have a VVX300 Phone, and a VVX Expansion module (not the colour one)

The Expansion modules has 40 buttons, and the phone has 6 "lines" availability.

But I can only program 34 entries, meaning I have 12 Buttons on the expansion module I simply cannot use.

 

I had also intended on adding another expansion module possibly, that obviously wouldnt be a good idea.

 

A bunch of what I want to add is speed dials, should I not add them via BLF?

Is this limit due to the Phone (VVX300) or is it across the range?

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Occasional Visitor

Re: Polycom VVX Expansion Module - Limited to 34 Entries but 40 on the module, why?

Ok so I have realised that address book entries also go into the expansion module.

How do I manage this, this will resolve my issue but I only want certain address book entries in the expansion module??

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Polycom Employee & Community Manager

Re: Polycom VVX Expansion Module - Limited to 34 Entries but 40 on the module, why?

Hello @Mr Poly Phone Man,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Please provide us the basic information first so we can guide you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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