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Polycom VVX Expansion Module Problem

SOLVED
Occasional Advisor

Polycom VVX Expansion Module Problem

I'm not sure if my B&W expansion module connector is bad or just the aux cable. If I push on the cable int eh module side it works but when I let go it doesn't. Can anyone point me in the right direction to check the cable and see if is good or bad?

 

If I have to I can make a new cable with some cat 5 so I can test it... just want to be sure of the pin outs.

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
Polycom Employee & Community Manager

Re: Polycom VVX Expansion Module Problem

Hello OPTN,

I suggest you RMA the unit

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 4
3 REPLIES 3
Occasional Advisor

Re: Polycom VVX Expansion Module Problem

I'm surprised I can't seem to find this info anywhere and no luck with google searches either

Message 2 of 4
Polycom Employee & Community Manager

Re: Polycom VVX Expansion Module Problem

Hello OPTN,

I suggest you RMA the unit

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 4
Occasional Advisor

Re: Polycom VVX Expansion Module Problem

Just RMA'ed the unit...thanks

Message 4 of 4