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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I'm not sure if my B&W expansion module connector is bad or just the aux cable. If I push on the cable int eh module side it works but when I let go it doesn't. Can anyone point me in the right direction to check the cable and see if is good or bad?

 

If I have to I can make a new cable with some cat 5 so I can test it... just want to be sure of the pin outs.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello OPTN,

I suggest you RMA the unit

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

I'm surprised I can't seem to find this info anywhere and no luck with google searches either

HP Recommended

Hello OPTN,

I suggest you RMA the unit

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Just RMA'ed the unit...thanks

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