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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-24-2015 04:23 AM

HP Recommended

I have a Polycom VVX600 which works fine, however, the Colour Expansion Module connected to it looks fine and can be operated via the phone/module but it is not appearing in the web interface as it should do. It is running the latest firmware.

 

Anyone any ideas as to why it is not appearing as EM1 in the web interface?

1 REPLY 1

‎09-24-2015 05:25 AM

HP Recommended

Hello cgreen,

welcome to the Polycom Community.

Stating a phone is running the latest version does not tell anyone what version you believe to be the latest at the time of writing the post.

 

It is therefor always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

Using a Color Expansion Modul does not appear in the Web Interface. Only a Paper Module appears there in order to be able to print the labels.

 

This is working as designed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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