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Polycom VVX Expansion Module

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Occasional Contributor

Polycom VVX Expansion Module

The cable between the side car and the VVX 311 got damaged and I want to replace it with a custom, longer cable to reach around the monitor so that the phone is on one side and the expansion module is on the other side.

 

What kind of cable is needed ( Cat3, Cat5e ) and what is the pinout? If there is a tech sheet, I could use that as well.

 

Thanks,

--E

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Polycom VVX Expansion Module

Hello @Voiceipn,

welcome to the Polycom Community.

I am checking if we sell these individually but normally it is a straight cable using the same pins on both ends.

 

I am unsure if you can source the plugs as they are not RJ11 or RJ12 plugs but look like RJ45 plugs. Also I do not believe we support making these longer as require to be placed next to the phone.


Best Regards

Steffen Baier

Polycom Global Services




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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 4
Occasional Contributor

Re: Polycom VVX Expansion Module

Were you successful in custom making a longer cable?

 

We are utilizing the contact directory BLF feature and we tried to maker a custom cable and it resulted in the lights locking up on the expansion module.

 

You could press the buttons and the corresponding extension would ring however, the lights wouldnt change after 5+ minutes.

 

I am not sure if it is the ferrite components of the cable, the length, or the type of cabling that's causing it but whenever we go back to the 6 inch, ferrite, out of the box cable, it works.

Message 3 of 4
Polycom Employee & Community Manager

Re: Polycom VVX Expansion Module

Hello @Voiceipn,

I believe you are replying to yourself.

 

I am a Polycom employee and no I have not tried to build or use a longer cable.

 

As already replied I believe this is not supported.


Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4