Re: Polycom VVX Expansion Module

JMackey9423 · ‎01-10-2018

Hi, I have a Polycom VVX 300 and I also have the 40 line expansion module. I am looking for the little metal bracket and screws that connects the two together. HELP!

John

SteffenBaierUK · ‎01-10-2018

Hello @JMackey9423,

welcome to the Polycom Community.

Is this a brand new unit as all the relevant parts should come with it.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

JMackey9423 · ‎01-10-2018

This is not new. A client I have has the phone and expansion module and would like to connect them. They need the bracket and I cannot find them to purchase anywhere.

GKUCHER · ‎03-23-2020

Dear Steffen Baier - I am in the same situation - I am looking for metal brackets to connect my new color VVX expansion module. The bracket and the screws did come with the module, but we lost it during the move to a new office. Please let me know where I can buy it.

Thank you!

SteffenBaierUK · ‎03-24-2020

Hello @GKUCHER

there is no separate SKU for this so I am checking with the product manager on this.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

GKUCHER · ‎04-06-2020

Hi Steffen Baier -

I keep refreshing this page, hoping to see a follow up... Nothing so far.

Gene

SteffenBaierUK · ‎04-07-2020

Hello @GKUCHER

I believe we have added this so the next pricelist update in May should have the below:

Part Number	Descrtiption	Amount
1342-46314-001	BRKT,METAL,VINO EM	1
1601-46315-001	SCR,THUMB,VINO EM	2

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's