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Polycom VVX Multicast Passthrough

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Occasional Visitor

Polycom VVX Multicast Passthrough

Hi,

 

We've just got the first batch of Polycom VVX phones for a major telephony refresh, but have discovered that on machines connected via the passthrough port on the phones our multicast streams are being affected.

 

Are thre any settings on the phones that will allow us to configure them to passthrough multicast streams to the computers connected to them?

 

Thanks

 

--AdamM_UK

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Polycom VVX Multicast Passthrough

Hello @AdamM_UK ,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Could you provide more details as well on what kind of streams you are utilizing and how this affects the PC?

 

Are the Phones using any VLAN's etc. ? 

 

As these are new phones please raise this with our support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Advisor

Re: Polycom VVX Multicast Passthrough

I've seen this issue.

 

I was able to resolve this by disabling 'Storm Filtering'. The 'Storm Filtering' parameter is accessible via the WebUI – Settings \ Network \ Ethernet \ General.

 

Or

 

<test device.set="1"
	device.net.etherStormFilter="0"
	device.net.etherStormFilter.set="1" />
Message 3 of 4
Polycom Employee & Community Manager

Re: Polycom VVX Multicast Passthrough

Hello @JamesW ,

Your post ended up in the Spam Filter so I moved this here.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4