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Polycom VVX X50 : Unique configuration file for TR069 ?

SOLVED
Flerwan
Occasional Contributor

Polycom VVX X50 : Unique configuration file for TR069 ?

Hello, 

I am trying to change the architecture of configuration files from (file/folders hierarchy, currently working) : 

Level 1 Level 2 Level 3
config (folder) phone (folder) device-%MAC%.cfg

 

  Features-%MAC%.cfg
    [...]
contacts (folder) %MAC%-directory.xml  
%MAC%.cfg    


To a unique %MAC_ADRESS%.cfg at Level 1

 

The configuration is working with the previous file hierarchy but not with the unique file, I have set up the config file as follow (XML tags): 

<APPLICATION ..>
    <polycomConfig ... >
         <device ...>
          [Content...]
          </device>
          [features-%MAC% content...]
          [reg-basic content]
          <attendant (reg-ext-%MAC% file content)>
          </attendant>
           [sip-basic-%MAC% content]
           [site-%MAC% content]
           <directory> 
           [%MAC%-directory.xml content]
           </directory>
            </polycomConfig>
</APPLICATION>

  When the phone autoprov, it looks like it downloads the unique file with configuration but do not apply the configuration (configuration still empty after provisionning)

       

Is it possible to have only one configuration file ? Is there something wrong with the XML tags hierarchy ? 

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX X50 : Unique configuration file for TR069 ?

Hello @Flerwan ,

 

I forgot to reference the most important FAQ:

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

Whatever filenames are specified within the config_files section the phone looks for. If it cannot find any of them the configuration will be discarded.

 

If this is still unclear and the community search and or the admin guide does no help and no other volunteers have any other ideas the next step would be a support ticket.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX X50 : Unique configuration file for TR069 ?

Hello @Flerwan ,

 

Welcome to the Poly Community.

Not sure I fully understand what you are trying to archive but within a configuration file you cannot call another configuration file.

 

 

I suggest you start reading here:

 

Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

Oct 7, 2011 Question: Can I use substitutions when I provisioning my Phones?

Resolution: Please check => here <=

 

The admin Guide can be consulted as well and other community volunteers are welcome to comment as well.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Flerwan
Occasional Contributor

Re: Polycom VVX X50 : Unique configuration file for TR069 ?

Hello @SteffenBaierUK,

 

Thank you for the quick answer. 

I will try to be a bit more clear on my explanations. 

 

What I want to achieve is to have the whole configuration in only one file that would be called %MAC_ADDRESS%.cfg instead of having "split configurations" in multiple files like it is the case in your first resolution.

Why ? Because I want to implement a configuration generator based on user inputs that will modify only one file based on Jinja template. 

e.g : 

{% if lan_mode == "0" %}
<device.dhcp device.dhcp.enabled.set="" device.dhcp.enabled="" device.dhcp.bootSrvUseOpt.set="1" device.dhcp.bootSrvUseOpt="static"/>
{% endif %}

My goal is to have every parameters contained in device-%MAC%.cfg / features-%MAC%.cfg etc.. in one unique file.

Of course from the logs I can see that the phone is trying to reach multiple files (%MAC%-license / %MAC%-cloud etc..) but it gets a 404 because theses files do not exist (And I do not want them to exist)

Is it still achievable that way or will the phone always deny it's configuration ? 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX X50 : Unique configuration file for TR069 ?

Hello @Flerwan ,

 

I forgot to reference the most important FAQ:

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

Whatever filenames are specified within the config_files section the phone looks for. If it cannot find any of them the configuration will be discarded.

 

If this is still unclear and the community search and or the admin guide does no help and no other volunteers have any other ideas the next step would be a support ticket.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4